FAQ
Answers to the most frequently asked questions.
All of the answers to the frequently asked questions.
Average rating of scale-based questions
Login Issue
How to Display the Employee’s Name in the Questions
Editing the NPS Scale
Dashboard - Online Reviews
Agency Users
Why can't I send SMS anymore?
My Clients Aren’t Receiving the Survey in the Correct Language
Why are my clients receiving a Google review request even though they already left a review?
How to Resolve Survey Visibility and Response Management Issues in InputKit
How to Edit Questions for a Specific Location?
How to Remove Your Name from the Signature in Review and Comment Responses
How to Collect Customer Satisfaction in Your Physical Store
Is It Necessary to Respond to All Results?
FAQ - Sendings Error
Why Am I Receiving Notifications When a Client Is Satisfied?
Can answers in a questionnaire be limited or formatted (e.g., phone number, postal code)?
FAQ – How to Avoid Sending Too Many Surveys to Clients
What is the delay between when a customer leaves a Google review and when it appears in InputKit?
Editing greetings, customer name format, and tone (formal/informal) in replies
Manual Sending Error – “The sequence is not fully translated”