If you notice that some clients receive the same survey two or three times, this may be related to the sending strategy configured in your account.
Possible explanations
“Both modes if possible” setting
In Settings > Company, if your sending strategy is set to Both modes if possible, the same survey can be sent both by email and by SMS. In this case, some clients may receive the survey twice.
However, in most cases, the system sends it only once.
Automatic reminders
If a client does not respond to the first survey, an automatic reminder will be sent after a certain delay. This counts as a second send.
You can adjust the number of reminders and the delay between each reminder in your Company Settings.
Ambassador follow-up sequence
When a client responds positively to your survey but has not left a Google review, they will receive the Ambassador follow-up sequence once, inviting them to leave a review.
If you prefer not to use this sequence, you can simply click Archive to disable it.
If you have any questions, feel free to reach out to us via chat.