Introduction
This guide outlines the steps to help you resolve visibility issues related to surveys and to efficiently manage survey responses within InputKit. Follow these tips to properly manage your surveys through the "Sendings" or "Results"modules.
Survey Visibility Issues
Checking Applied Filters
If a survey sent does not appear in your sendings list even though it was received by the recipient:
Make sure that no filters are applied to your sendings list. To do so:
Go to the "Filters" tab
Temporarily deactivate all applied filters
Refresh the list to check
Check the “Scheduled Sendings” section if the survey was scheduled for a later date and has not yet been sent.
Surveys that are scheduled will only appear in this section until they are actually sent.
Managing Survey Responses
Accessing Available Responses
In the "Sendings" dashboard, you may see some items for which responding is not yet possible. Here is how the statuses work:
Look at the "Status" column in the "Sendings" list.
The reply icon becomes clickable once the necessary patient responses are completed. You will see this icon indicating that the questionnaire has been completed.
To reply:
Click on the green icon in the "Sendings" tab to initiate a response
Otherwise, wait for the responses to be completed, then access the "Results" menu.
Conclusion
By clarifying the applied filters and understanding how survey statuses work, you can overcome most issues related to managing sendings and efficiently track patient responses.
Feel free to write to us via chat if you have any questions.