Each SMS module in InputKit gives you 350 SMS sends per month. Once you reach this limit, SMS functionality is automatically disabled for the rest of the month, and you will no longer be able to reply to clients via SMS.
What counts as an SMS send?
Each of the following actions counts as 1 SMS send:
Sending a survey via SMS to a client
Manually replying to a client who responded to a survey sent by SMS
Where can I view my current usage?
You can check your monthly usage at any time:
Click on your name in the top right corner of the platform
Select Billing from the dropdown menu
What happens when the limit is reached?
All surveys will automatically be sent by email instead of SMS
You will no longer be able to reply to clients who write to you through a survey that was originally sent by SMS
How can I increase my limit?
You can contact us at any time:
Through the chat built into the platform
Or by email at: [email protected]
Cost of an additional module
An additional module gives you 350 extra SMS sends per month
It is billed at $240 + tax per year
If added mid-year, the amount will be prorated
Example: If you add the module with 6 months remaining in your annual billing cycle, you’ll be charged half the amount.
If you have any questions, feel free to reach out via the chat.