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4 articles in this collection
Written by Philippe Genois and Caroline Proulx

How is calculate a metric?

Written by Philippe Genois
Updated over a week ago

How is calculate the level of satisfaction (CSAT)?

Written by Philippe Genois
Updated over a week ago

How is calculate Net Promotor Score (NPS)?

Written by Philippe Genois
Updated over a week ago

What's Customer Effort Score? (CES)

Explanation of what is the Customer Effort Score (CES)

Written by Caroline Proulx
Updated over a week ago