In your InputKit dashboard, you may see, under certain sections such as:
Satisfaction Level
Net Promoter Score (NPS)
An indication labeled “Industry Average”, accompanied by a percentage or a score.
What is the Industry Average used for?
The Industry Average allows you to compare your results with those of other companies in the same field as yours. For example:
A dental clinic will be compared to other dental clinics.
A doors and windows company will be compared to others in the same industry.
An automotive dealership will be compared to other dealerships.
This data provides a great reference point to evaluate how you're performing within your industry.
Not seeing the Industry Average?
In some cases, the Industry Average may not appear by default.
👉 If that’s the case, simply reach out to us via the chat or send us an email at: [email protected]
Our team will be happy to enable it for your account based on the industry your company belongs to.
Feel free to reach out via the chat if you have any questions.