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How to change the reminder interval?
How to change the reminder interval?

Find out how to change the interval for sending reminders.

Anne-Marie Roy avatar
Written by Anne-Marie Roy
Updated over 2 years ago

By default, the delay for the reminder interval is 2 days. This means that if you have sent a satisfaction questionnaire to a person and they have not responded, they will receive a reminder 2 days later, using the same sending method.

How to change the reminder interval ?

To change the reminder interval, click on your name at the top right and then on "Settings".

Next, click on the "Company" tab:

To change the reminder interval, simply click on the field and select the interval you want:

⚠️ Important: Please note that the reminder interval applies to all sequences. The number of reminders to be sent per sequence can be changed, but the interval before the customer receives a reminder will always be the one set in your company settings.

To learn how to change the number of reminders to send for a sequence, see this guide 👇


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