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How to change the reminder interval?
How to change the reminder interval?

Find out how to change the interval for sending reminders.

Bernard Genois avatar
Written by Bernard Genois
Updated over a week ago

By default, the delay for the reminder interval is 2 days. This means that if you have sent a satisfaction questionnaire to a person and they have not responded, they will receive a reminder 2 days later, using the same sending method.

How to change the reminder interval ?

To change the reminder interval, click on your name at the top right and then on "Settings".

Next, click on the "Company" tab:

To change the reminder interval, simply click on the field and select the interval you want:

⚠️ Important: Please note that the reminder interval applies to all sequences. The number of reminders to be sent per sequence can be changed, but the interval before the customer receives a reminder will always be the one set in your company settings.

To learn how to change the number of reminders to send for a sequence, see this guide 👇


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