Complete training about Inputkit in 9 video clips (approximately 60 minutes)

These goals allow you to quickly see where you stand in relation to the objectives and track progress. Here is a guide that explains how to add objectives in InputKit:

To limit the damage that a Detractor can cause, it is important to manage it quickly. Here is a guide that explain how to do so on InputKit and an article that presents the best practices

Management of the first dissatisfied customers:

How to manage a dissatisfied customer, how to do well? (good practices)

If you haven't signed in to your Google account on InputKit yet, here's a guide on how to do so:

It is strongly advised to reply to all the online reviews, even if they were written several months or years ago. The reason is simple : the reviews that Google displays first are the most relevant, not the most recent. We know it may seems unnatural to respond to old reviews, but no review should remain unreplied.

To give you an idea of the importance of responding to online reviews, here is a very interesting statistic : "Companies that respond to Google's review have on average 35% more revenue than other companies".

(Based on an American study of 200 000 companies.)

Here is our article to advise you in answering your Google reviews (with examples)