The satisfaction determinant allows you to define the criteria used to decide whether a customer is satisfied and can moves on to the next step of the process (e.g., a Google redirection).
With the satisfaction determinant, you can mark which answer choices are considered satisfactory for a given question. A customer is considered satisfied if the response they selected is flagged as satisfactory.
When a customer is considered unsatisfied, the person responsible for handling dissatisfied clients will receive an email notification, and an alert will be added to the dashboard.
There is also a satisfaction determinant linked to the Net Promoter Score question. This determinant is used to redirect promoters (customers who give a score greater or equal to 7) to leave you a review online.
Sometimes, multiple questions may be associated with a satisfaction determinant. In such cases, all the criteria from these questions must be met in order to allow the customer to be redirected to the next step, such as leaving a review on Google.