The copy/paste function is useful if you want to send a questionnaire to a few people, but this way you have to fill in each field manually, which is more time consuming than with the CSV file import.

We strongly recommend using the "CSV file (UTF-8)" upload mode to save time, because with the copy and paste function, you have to fill in each field manually.

To access the guide "How to import a CSV file to send multiple questionnaires", click on this button 👇

Table of contents :

To send multiple questionnaires, go to the "Sendings" tab and then click on the "Send many" button :

You must choose your sending mode (email or SMS) and choose the upload mode. In this example, the selected sending mode is email and the upload mode is Copy/paste.

It is important to separate each email with commas :
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⚠️Be sure to select the correct sequence.

Once you made the list of the customers email delimited by commas and that you selected the correct sequence, you can click "Next" to fill the informations related to the customers and the sending.

You will have to fill these informations to each customers remaining :

💡To learn more about the custom fields, read this article : The custom fields

At this step, it may be normal that your number of customers has decreased because of these reasons :

You will have to confirm that the mapping is correct in order to continue and schedule the sending :

It's possible to schedule your sendings in the future. To do so, you must choose the date in the calendar and the desired time in the clock on the right.
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⚠️ Be careful with the AM/PM. You can check if the time and date are right by looking at the "Scheduled for" :

If you want to send right away, just set the current time or press "Send".