This article is for users who are sending manually with CSV files. If you notice any errors in the names or titles of your customers and your sendings are automated, please write to us in the chat.

When sending manually, it is important to make sure that the correspondence is correct when validating this step. If there is an error in the correspondence, the information will remain in the customer's file, even if the correspondence is made correctly during the next shipment.

If you find errors in the order of the names of the customers, for example: "Smith Jack" rather than "Jack Smith", it is necessary to modify the information in the card of the customer.

How to modify customer records in the InputKit platform?
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1.Click on the "Customers" section in the left menu.

2. Check your customer list and when you find a name inversion, click on the file to open it:
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3. Modify the incorrect information in the file and click "Save":

4. The changes will be immediate and the order for the first name and last name will be the right one for your next sending!