The final message is the last step of a sequence. When a customer is dissatisfied or when he has gone through the entire sequence, he is redirected to the final message.

Table of contents :

To do this, go to the section ''Sequences'' in the left menu and click on a sequence to edit it.

Click on the step ''Final message'' to make changes.

You will be able to make changes under the " Modify Final Message step " section and you will be able to view the changes on the right under the "Preview" section.

💡 You can enlarge the preview section with this button:
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If your account is bilingual, you can change the language of the preview by selecting a language from the drop-down list:

The final message has two versions:

The final message for satisfied customers can be found under the " Modify image " button :

The French version is always below the English version.

The final message for dissatisfied customers is a little lower:

To modify the content of the messages, simply write the message you want to put forward in the text box.

Changes are saved in real time and appear on the right in the preview:

It is possible to redirect the customer to a web page instead of seeing the final message.

To do this, click on "Redirect to another page" :

And enter the URL of the web page to which you want to redirect the customers:

Here's a look at what happens when we redirect customers to a web page at the final message stage:

That's it! Now you know how to modify all the steps in a sequence! 🎉