Several notifications are available in your sequence. In this guide, we present all the possible types of notifications.
#1 - Filled surveys
This notification allows you to receive an email each time a survey is completed.
#2 - Alerts
This notification allows you to be notified when a situation requires immediate attention, but that is not an unhappy customer.
#3 - Unhappy customers
This notification allows you to be notified when a dissatisfied customer is detected.
Here's an example:
#4 - Cross-sells
This notification allows you to be notified when a customer completes the cross-sell questionnaire.