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Role descriptions for a user
Role descriptions for a user

Learn more about user roles on InputKit.

Philippe Genois avatar
Written by Philippe Genois
Updated over a week ago

Several roles exist in InputKit to allow limiting access to certain users as needed. There are also combined roles, their descriptions are further down in this article.

Role descriptions

Here are the role descriptions for users in the platform:

Administrator

Access to everything on the platform.

Billing only

Access only to the billing page.

Analyst

Analyst have access to :

  • Their personal settings

  • The Dashboard

  • The Sendings page, with the ability to ship to customers

  • The Results page, with the ability to respond to customer feedback

  • The Reports page

  • The Customers page, read-only, with the possibility of exporting to Excel

  • The Employees page

  • The Departments page

  • The Metrics page

Analysts cannot edit questionnaires or sequences, or access company or review settings.

Read only

The read-only role gives access to almost all pages, but in read-only mode. He cannot modify anything, except his personal profile.

He has access to all pages, except :

  • Company settings

  • Integrations settings

  • Billing

  • Questionnaires

Sender

Sender have access to :

  • Their personal settings

  • Sendings tab

  • Customers tab, but read-only


Notification handler

Notification handler have access to :

  • Their personal settings

  • Results tab

They have the ability to manage alerts, respond to customer feedback directly on the platform, and manage Google reviews.

Cross sells handler

Cross sells handler have access to :

  • Their personal settings

  • Cross-selling results tab

They cannot view the responses to the satisfaction questionnaire. They can only view and manage cross-selling.


Description of the combined roles

These roles combine limited access to manage certain results in the platform.

Cross sells and reviews handler

Cross sells and reviews handler have access to :

  • Their personal settings

  • Cross-selling results tab

  • Online reviews results tab

They cannot view the responses to the satisfaction questionnaire. They can view and manage cross-selling as well as view and respond to online reviews.

Sender and notification handler

Sender and notification handler have access to :

  • Their personal settings

  • Sendings tab

  • Results tab

  • Customers tabs

They can send and manage all possible types of alerts in the platform.

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