There are several types of questions available in InputKit. Find out in this article what types of questions are available and how they can be useful for retrieving important information when sending satisfaction questionnaires.

Table of contents :

Multiple choice questions with a single answer are useful for collecting quantifiable data as well as for measuring specific aspects that do not require elaboration.

Generally, the answer choices for this type of question are "Yes", "More or less" or "No". For example:

💡It's possible to add a warning for this type of question. This way, if someone answers "No", you will be notified immediately and there will be no impact on the overall satisfaction level because of this answer.

Here is how this type of question is displayed in the questionnaire report:

Scaled questions are the easiest to answer since the respondent only needs to place his or her score on the scale provided. They are usually composed of two negative responses, one neutral response and two positive responses.

💡We recommend prioritizing this type of question, as it allows you to track data over time. For example, if you have a scale question about your technicians' service, by having a number out of 10 that changes over time, you will be able to see if your technicians' service is improving or deteriorating over time.

Here is how this type of question is displayed in the questionnaire report:

Typically, the satisfaction filter is enabled on scaled questions to quickly notify you when dissatisfaction is detected.

Learn more about the satisfaction filter 👇

A group of scaled questions allows you to evaluate a specific aspect of various departments or employees. With this type of question, you will be able to easily identify how the impact of your employees and the aspects being evaluated influence your results without making your questionnaire too long.

This type of question is displayed in the same way as the scaled questions in the questionnaire report. Each sub-question has a visual indicator:

Multiple response questions allow respondents to select multiple answer choices. This type of question is really relevant to target areas of improvement for your company.

Here is how this type of question is displayed in the questionnaire report:

The Net Promoter Score question allows you to measure the recommendation rate of your customers. By calculating the probability of your company being recommended, you can target the extent to which your customers are mobilized and ready to recommend you to their friends and family.

The response scale for the NPS question ranges from 0 to 10 and cannot be changed, as it is configured according to the theory of this indicator.

The Net Promoter Score is calculated as follows:

Here is how this type of question is displayed in the questionnaire report:

The free answer question allows respondents to express themselves on aspects that have not been addressed or to write comments at the end of their questionnaire.

It is usually found at the end of the questionnaire and is optional.

⚠️ Not everyone is comfortable expressing themselves through writing, which is why we recommend not putting the open-ended question mandatory, otherwise it could negatively impact your response rate.

💡You can use this type of question to collect important information for you and put the question mandatory if it applies, it is for the "Other comments or suggestions" that it is advised to leave it optional.

Here is how this type of question is displayed in the questionnaire report:

To learn more about the questionnaires 👇