If you want to measure customer satisfaction based on different types of employees, the simplest way is to use a “Scale question group”. This allows you to evaluate several roles within a single question while linking the correct employees and metrics to each sub-question.
Step 1 — Create a “Scale question group”
In your questionnaire, add a new question and select the type: Scale question group.
Example main question:
How satisfied are you with the following:
Step 2 — Create sub-questions for each employee type
You can then create sub-questions for each employee category you wish to evaluate.
Examples:
Sub-question 1: Our customer service
Assigned position: Representatives
Assigned metric: Customer Service
Sub-question 2: The work of our technicians
Assigned position: Technicians
Assigned metric: Work quality – Technicians
ex :
Step 3 — Segment by department (optional)
If your employees are divided by department, you can check the assigned departments to make it easier to filter the results in your reports.
Example departments: Service, Installation.
This setup allows you to get a clearer analysis of satisfaction levels across your teams and service types.
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