If you notice that the results in your reports (e.g. Sales, Installation, Service, Customer Service, Doctors, etc.) are not broken down by department, it’s likely due to a configuration issue in your questionnaire.
Step to check
Open the related questionnaire.
Look for the specific questions (for example: “What is your level of satisfaction with the following elements?”).
For each of these questions, check if the “All departments” box is selected.
Why this matters
When the “All departments” box is checked, responses are automatically linked to all departments, which prevents separate statistics from being generated for each department in the reports.
This can make it seem as though data is merged together, or that certain departments are not being evaluated individually.
How to fix it
Uncheck the All departments box.
Manually assign the correct departments to each question (e.g. Sales, Service, Reception, Doctor, etc.).
Save your changes.
Once this step is completed, your reports will again display results separated by department.
If you have any questions, don’t hesitate to contact us via the chat.