There is no way to pause or stop automated sends directly by yourself in InputKit.
What to do if you want to stop them temporarily?
If you would like to interrupt your automated sends, you can contact us directly:
Through the in-app chat
Or by email at [email protected]
Our team will then be able to disable the sends for you.
Why is this not recommended?
Even during internal restructuring, we strongly recommend keeping your sends active. Here’s why:
Automated sends help you quickly capture client dissatisfaction.
By identifying unhappy clients, you can intervene before they leave a negative public review.
Pausing your sends reduces visibility on the customer experience and may increase the risk of reputational damage.
In summary, it is best to keep your automated sends active to continue protecting your online reputation and improving your clients’ overall experience.
If you have any questions, feel free to reach out to us via chat.