If you notice that your clinic (or one of your clinics) has stopped sending surveys and you are specifically using Dentitek as your appointment scheduling software, this may be due to a webhook disconnection.
Why does this happen?
The webhook, which ensures the communication between Dentitek and InputKit, can sometimes disconnect by mistake. When this occurs, the automatic sendings linked to your appointments will no longer be triggered.
What should you do?
No need to worry — this issue can be resolved quickly:
Reach out to us directly via the chat available in InputKit.
Or write to us at [email protected].
Our team will contact Dentitek to restore the connection as soon as possible.
If you have any questions, feel free to reach out to us via chat.