In some cases, employees listed in your questionnaire may not consistently interact with your clients. For example, a dentist may not always see the patient if the visit is only for a cleaning performed by a hygienist.
Make the Question Optional
To avoid skewing your results, it is recommended to uncheck the "Required" box next to the relevant question. This way, clients can simply skip the question if it does not apply to their visit.
Add the “If applicable” Mention
For more clarity, you can adjust the wording of the question to make it clear for respondents. For example:
Secretary
Hygienist
Dentist (if applicable)
This approach ensures that respondents only answer when the question is relevant, reducing confusion and improving the accuracy of your feedback.
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