Surveys Not Being Sent to Clients of an Employee in Medexa
If your surveys are not being sent to certain clients of an employee through InputKit, it may be due to an incorrect integration configuration between Medexa and InputKit.
In particular, this issue occurs if a service linked to that employee in Medexa does not have a WebHook linkconfigured in the integration tab.
Steps to Fix the Issue
Go to the InputKit integration tab in Medexa
Log in to Medexa and open the integration tab. See this article for more details : https://help.inputkit.io/fr/articles/9077630-guide-de-connexion-medexa
Check the services linked to the employee
Make sure that each service connected to the employee has an active WebHook link.
Add any missing WebHook links
If a service is missing a WebHook, add it.
This ensures that the corresponding survey sequences will be sent to the right clients.
Successful survey sending requires a properly configured setup between your services and integrations.
By following the steps above, you should be able to resolve the most common issues related to sending surveys with Medexa and ensure that your clients receive the questionnaires as intended.
If the problem continues after verification, feel free to contact us via the chat.